Privacy Policy

Privacy Policy – FLOURTECH

At FLOURTECH, we take your privacy seriously and protect the data you share with us. This Privacy Policy governs how we collect, use, and safeguard information when you interact with our website and online services. Please note that data collected through offline activities (such as partner events, trade shows, or phone calls) may be subject to separate privacy practices.

Consent

By accessing or using our website, you accept this Privacy Policy and consent to our collection, use, and storage of your personal data as described here.

Information We Collect

    • Information you provide directly: Name, email, phone number, address, company/organisation details, payment info, messages & attachments you send, form submissions.
    • Information collected automatically: IP address, browser/OS type, pages visited, time spent on pages, referrer URLs, click behaviour, device information.
    • Information from third parties: Partners, publicly available sources, service providers.

How We Use Your Information

We use the collected information for:

    • Operating, maintaining, and improving our website and services.
    • Processing your requests, purchases, and payments.
    • Communicating with you (email updates, customer service).
    • Providing marketing materials (only when you consent).
    • Personalisation of content and user experience.
    • Detecting, preventing, and responding to fraud and other risks.
    • Fulfilling legal and regulatory obligations.

Log Files & Analytics

We maintain log files which record usage data such as IP addresses, browser type, ISP, referring/exit pages, timestamps, etc. This helps us analyse trends, manage site functionality, detect technical issues, and monitor security.

Cookies & Other Tracking Technologies

    • We use cookies, web beacons, pixels, and similar technologies.
    • These are used for site functionality, analytics, remembering your preferences, and, if applicable, marketing.
    • You can disable or limit cookies via your browser settings

Sharing & Third-Parties

We share your personal data only under these conditions:

    • With service providers who help us (hosting, payment processing, analytics, email).
    • With law enforcement or regulatory bodies when required by law.
    • With partners, if FLOURTECH undergoes a business transfer, merger, or sale.

We ensure such third parties are bound to protect your data and use it only for permitted purposes.

Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Right to access your data.
  • Right to correct inaccurate or incomplete data.
  • Right to delete (“erasure”) under certain conditions.
  • Right to restrict or object to processing.
  • Right to data portability.
  • Right to withdraw consent, where consent is the basis of processing.

If you are a resident of regions with specific laws (e.g., EU GDPR, CCPA in California, India’s DPDP Act), additional rights may apply. Contact us to exercise these rights.

Children’s Privacy

We do not knowingly collect personal information from children under age 13. If you believe we have such data, notify us. We will promptly delete it.

Data Retention

We retain personal data only as long as necessary:

  • Data related to your account, purchases, or legal obligations is kept for required statutory periods.
  • Marketing data is retained until you withdraw consent or opt out.
  • Other data is deleted when the purpose is complete, unless the law requires otherwise.

Security Measures

We employ reasonable physical, technical, and administrative safeguards to protect your data. While no system can be fully secure, we strive to maintain high standards. In case of a data breach, we will notify affected individuals and authorities as required by law.

International Data Transfers

Your data may be processed or stored outside your country of residence. We ensure that any such transfers are protected by valid legal mechanisms (standard contractual clauses or equivalent safeguards) where required by law.

Updates to Privacy Policy

We reserve the right to modify this Privacy Policy periodically. The “Effective Date” at the top reflects the latest version. When changes are material, we will notify you through our website or directly if possible.

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